Support delivered by the experts who build the product

Scale and deploy with confidence and enjoy the guarantee that your business gets the support from the same people who develop Razuna. We help you to succeed in what you do best. The experts behind Razuna are here to help you, when you need it and with no compromise!


Business

Enterprise

Enterprise Plus

Education/Charity

Price
(per server/year)

$3000 $8500 $15500 $5500
Support period

12 month 12 month 12 month 12 month
Renewal price $2000 $7500 $14500 $5000
Subscription features
Web-based case management
Guaranteed response time 24 hours 6 hour 1 hour 1 hour
Phone-based support 9-5 24x7 24x7
Bug Fix Warranty
Feature Request Priotorization
Emergency bug fix escalation
Discount on customization
Consultative support
Installation troubleshooting
Remote troubleshooting
Architectural Advise 1 hours 2 hours 6 hours 6 hours
Performance tuning
Customer code review: CFML
Customer code review: database
Indemnification
Indemnification
Additional Features
WorkFlow Plugin
(Price per year)
$4500 $4500 $4500 $4000
Akamai Plugin
(Price per year)
$799 $799 $799 $599
Rendering Farm Server
(Price per year)
$2500 $2500 $2500 $2000
White-Labelling
(Price per year)
$8000
Razuna Backup Service
(Price per GB/month)
$0.20 $0.20 $0.20 $0.15
* Business hours are: Mo-Fr. 9am-16pm (Europe and USA)
* Bug fix warranty guarantees a fix within 7 business days from date of confirmation
* Hourly rates are $120 for support, $140 for development, $180 for consultative support

Razuna walkthrough webinar

Attend a live product demo and see for yourself what Razuna can do for you and your team.

Razuna Hosted Edition

Sign up now for a free 30-day trial of Razuna in the cloud.

Need help?

Check out our Support Plans - We help with any kind of deployment.

"Very impressive customer service, can-do support—thank you very much! "

University of Virginia