Support delivered by the experts who build the product
Scale and deploy with confidence and enjoy the guarantee that your business gets the support from the same people who develop Razuna. We help you to succeed in what you do best. The experts behind Razuna are here to help you, when you need it and with no compromise!
Business |
Enterprise |
Enterprise Plus |
Education/Charity |
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| Price (per server/year) |
$3000 | $8500 | $15500 | $5500 |
| Support period | 12 month | 12 month | 12 month | 12 month |
| Renewal price | $2000 | $7500 | $14500 | $5000 |
| Subscription features | ||||
| Web-based case management |  |
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| Guaranteed response time | 24 hours | 6 hour | 1 hour | 1 hour |
| Phone-based support | 9-5 | 24x7 | 24x7 | |
| Bug Fix Warranty | |
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| Feature Request Priotorization | |
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| Emergency bug fix escalation | |
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| Discount on customization | |
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| Consultative support | ||||
| Installation troubleshooting | |
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| Remote troubleshooting | |
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| Architectural Advise | 1 hours | 2 hours | 6 hours | 6 hours |
| Performance tuning | |
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| Customer code review: CFML | |
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| Customer code review: database | |
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| Indemnification | ||||
| Indemnification | |
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| Additional Features | ||||
| WorkFlow Plugin (Price per year) |
$4500 | $4500 | $4500 | $4000 |
| Akamai Plugin (Price per year) |
$799 | $799 | $799 | $599 |
| Rendering Farm Server (Price per year) |
$2500 | $2500 | $2500 | $2000 |
| White-Labelling (Price per year) |
$8000 | |||
| Razuna Backup Service (Price per GB/month) |
$0.20 | $0.20 | $0.20 | $0.15 |
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* Business hours are: Mo-Fr. 9am-16pm (Europe and USA) * Bug fix warranty guarantees a fix within 7 business days from date of confirmation * Hourly rates are $120 for support, $140 for development, $180 for consultative support |
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"…and I'm impressed with the simple but powerful interface and the features Razuna has."
Global Cosmetic Company
